Refund policy
30-Day Money-Back Guarantee
At livv, we stand behind our products and our philosophy.
If you are not completely satisfied with your purchase, you may request a full refund within 30 days of receiving your order - no questions asked.
You can request a refund for both defective and non-defective products.
To start the process, simply contact us at info@livv100.com with your order number or proof of purchase.
Eligibility
To qualify for a refund under our 30-day guarantee:
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Your request must be made within 30 days of receiving your order
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You must provide proof of purchase (order number or receipt)
We may ask you to return the product. If a return is required, we will provide instructions and the correct return address.
Items sent back without first contacting us will not be accepted.
How to Request a Refund
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Email info@livv100.com
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Include your order number
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We will guide you through the next steps
Returns are handled by mail. If a return shipment is required, instructions will be provided after your request is reviewed.
Damages and Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at info@livv100.com so we can resolve the issue promptly.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please request a refund (if eligible) and place a new order.
European Union - 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
To exercise this right, contact info@livv100.com within 14 days of receiving your order.
Refund Processing
Once your refund request is reviewed and approved:
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Refunds are issued to the original payment method
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Processing may take up to 14 days from approval
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Your bank or card provider may require additional time to post the refund
If more than 14 days have passed since your refund was approved, please contact us at info@livv100.com